| Module Name | Download |
|---|
| Module Name | Download | Description | Download Size |
|---|---|---|---|
| Understanding the nature of services | Questions for Module 1 | Questions for Module 1 | 15 |
| Aligning service strategy and competitiveness | Questions for Module 2 | Questions for Module 2 | 21 |
| Service design,development & automation | Questions for Module 3 | Questions for Module 3 | 7 |
| Managing human resources in services | Questions for Module 4 | Questions for Module 4 | 27 |
| Service Quality | Questions for Module 5 | Questions for Module 5 | 101 |
| Service facility design and facility location | Questions for Module 6 | Questions for Module 6 | 144 |
| Demand Management in services | Questions for Module 7 | Questions for Module 7 | 14 |
| Capacity Management or Supply Management in Services | Questions for Module 8 | Questions for Module 8 | 50 |
| Managing waiting lines and Queuing models | Questions for Module 9 | Questions for Module 9 | 9 |
| Service Inventory and Supply Chain Management | Questions for Module 10 | Questions for Module 10 | 21 |
| Quantitative Models in Managing Service Operations | Questions for Module 11 | Questions for Module 11 | 54 |
| Module Name | Download | Description | Download Size |
|---|---|---|---|
| Understanding the nature of services | References for Module 1 | References for Module 1 | 21 |
| Aligning service strategy and competitiveness | References for Module 2 | References for Module 2 | 26 |
| Service design,development & automation | References for Module 3 | References for Module 3 | 14 |
| Managing human resources in services | References for Module 4 | References for Module 4 | 9 |
| Service Quality | References for Module 5 | References for Module 5 | 140 |
| Service facility design and facility location | References for Module 6 | References for Module 6 | 9 |
| Demand Management in services | References for Module 7 | References for Module 7 | 8 |
| Capacity Management or Supply Management in Services | References for Module 8 | References for Module 8 | 204 |
| Managing waiting lines and Queuing models | References for Module 9 | References for Module 9 | 24 |
| Service Inventory and Supply Chain Management | References for Module 10 | References for Module 10 | 23 |
| Quantitative Models in Managing Service Operations | References for Module 11 | References for Module 11 | 8 |