| Module Name | Download |
|---|---|
| noc20_mg57_assignment_Week_0 | noc20_mg57_assignment_Week_0 |
| noc20_mg57_assignment_Week_1 | noc20_mg57_assignment_Week_1 |
| noc20_mg57_assignment_Week_2 | noc20_mg57_assignment_Week_2 |
| noc20_mg57_assignment_Week_3 | noc20_mg57_assignment_Week_3 |
| noc20_mg57_assignment_Week_4 | noc20_mg57_assignment_Week_4 |
| noc20_mg57_assignment_Week_5 | noc20_mg57_assignment_Week_5 |
| noc20_mg57_assignment_Week_6 | noc20_mg57_assignment_Week_6 |
| noc20_mg57_assignment_Week_7 | noc20_mg57_assignment_Week_7 |
| noc20_mg57_assignment_Week_8 | noc20_mg57_assignment_Week_8 |
| Sl.No | Chapter Name | MP4 Download |
|---|---|---|
| 1 | Lecture 01 : CMR: The Strategic Imperative | Download |
| 2 | Lecture 02 : CMR: The Strategic Imperative (Contd.) | Download |
| 3 | Lecture 03 : CMR: The Strategic Imperative (Contd.) | Download |
| 4 | Lecture 04 : CMR: The Strategic Imperative (Contd.) | Download |
| 5 | Lecture 05 : Co - Creation | Download |
| 6 | Lecture 06: Co-creation (Contd.) | Download |
| 7 | Lecture 07: Co-creation (Contd.) | Download |
| 8 | Lecture 08: Building Customer Relationships | Download |
| 9 | Lecture 09: Building Customer Relationships (Contd.) | Download |
| 10 | Lecture 10: Building Customer Relationships (Contd.) | Download |
| 11 | Lecture 11: Building Customer Relationships (Contd.) | Download |
| 12 | Lecture 12: Building Customer Relationships (Contd.) | Download |
| 13 | Lecture 13: Building Customer Relationships (Contd.) | Download |
| 14 | Lecture 14: Economics of CRM | Download |
| 15 | Lecture 15: Economics of CRM (Contd.) | Download |
| 16 | Lecture 16: Economics of CRM (Contd.) | Download |
| 17 | Lecture 17: Economics of CRM (Contd.) | Download |
| 18 | Lecture 18: Economics of CRM (Contd.) | Download |
| 19 | Lecture 19: Economics of CRM (Contd.) | Download |
| 20 | Lecture 20: Economics of CRM (Contd.) | Download |
| 21 | Lecture 21: Social CRM | Download |
| 22 | Lecture 22: Social CRM (Contd.) | Download |
| 23 | Lecture 23: Social CRM (Contd.) | Download |
| 24 | Lecture 24: Tchibo Case Study | Download |
| 25 | Lecture 25: Tchibo Case Study (Contd.) | Download |
| 26 | Lecture 26: Customer Equity in CRM | Download |
| 27 | Lecture 27: Customer Equity in CRM (Contd.) | Download |
| 28 | Lecture 28: CRM in B2C Markets | Download |
| 29 | Lecture 29: CRM in B2C Markets (Contd.) | Download |
| 30 | Lecture 30: CRM in B2C Markets (Contd.) | Download |
| 31 | Lecture 31: CRM in B2C Markets (Contd.) | Download |
| 32 | Lecture 32: CRM in B2B Markets | Download |
| 33 | Lecture 33: CRM in B2B Markets (Contd.) | Download |
| 34 | Lecture 34: CRM in B2B Markets (Contd.) | Download |
| 35 | Lecture 35: CRM in B2B Markets (Contd.) | Download |
| 36 | Lecture 36: eCRM: Components and Strategies | Download |
| 37 | Lecture 37: eCRM: Components and Strategies (Contd.) | Download |
| 38 | Lecture 38: eCRM: Components and Strategies (Contd.) | Download |
| 39 | Lecture 39: Contact Centres for CRM | Download |
| 40 | Lecture 40: Contact Centres for CRM (Contd.) | Download |
| 41 | Lecture 41: Global CRM | Download |
| 42 | Lecture 42: Global CRM (Contd.) | Download |
| Sl.No | Chapter Name | English |
|---|---|---|
| 1 | Lecture 01 : CMR: The Strategic Imperative | Download Verified |
| 2 | Lecture 02 : CMR: The Strategic Imperative (Contd.) | Download Verified |
| 3 | Lecture 03 : CMR: The Strategic Imperative (Contd.) | Download Verified |
| 4 | Lecture 04 : CMR: The Strategic Imperative (Contd.) | Download Verified |
| 5 | Lecture 05 : Co - Creation | Download Verified |
| 6 | Lecture 06: Co-creation (Contd.) | Download Verified |
| 7 | Lecture 07: Co-creation (Contd.) | Download Verified |
| 8 | Lecture 08: Building Customer Relationships | Download Verified |
| 9 | Lecture 09: Building Customer Relationships (Contd.) | Download Verified |
| 10 | Lecture 10: Building Customer Relationships (Contd.) | Download Verified |
| 11 | Lecture 11: Building Customer Relationships (Contd.) | Download Verified |
| 12 | Lecture 12: Building Customer Relationships (Contd.) | Download Verified |
| 13 | Lecture 13: Building Customer Relationships (Contd.) | Download Verified |
| 14 | Lecture 14: Economics of CRM | Download Verified |
| 15 | Lecture 15: Economics of CRM (Contd.) | Download Verified |
| 16 | Lecture 16: Economics of CRM (Contd.) | Download Verified |
| 17 | Lecture 17: Economics of CRM (Contd.) | Download Verified |
| 18 | Lecture 18: Economics of CRM (Contd.) | Download Verified |
| 19 | Lecture 19: Economics of CRM (Contd.) | Download Verified |
| 20 | Lecture 20: Economics of CRM (Contd.) | Download Verified |
| 21 | Lecture 21: Social CRM | Download Verified |
| 22 | Lecture 22: Social CRM (Contd.) | Download Verified |
| 23 | Lecture 23: Social CRM (Contd.) | Download Verified |
| 24 | Lecture 24: Tchibo Case Study | Download Verified |
| 25 | Lecture 25: Tchibo Case Study (Contd.) | Download Verified |
| 26 | Lecture 26: Customer Equity in CRM | Download Verified |
| 27 | Lecture 27: Customer Equity in CRM (Contd.) | Download Verified |
| 28 | Lecture 28: CRM in B2C Markets | Download Verified |
| 29 | Lecture 29: CRM in B2C Markets (Contd.) | Download Verified |
| 30 | Lecture 30: CRM in B2C Markets (Contd.) | Download Verified |
| 31 | Lecture 31: CRM in B2C Markets (Contd.) | Download Verified |
| 32 | Lecture 32: CRM in B2B Markets | Download Verified |
| 33 | Lecture 33: CRM in B2B Markets (Contd.) | Download Verified |
| 34 | Lecture 34: CRM in B2B Markets (Contd.) | Download Verified |
| 35 | Lecture 35: CRM in B2B Markets (Contd.) | Download Verified |
| 36 | Lecture 36: eCRM: Components and Strategies | Download Verified |
| 37 | Lecture 37: eCRM: Components and Strategies (Contd.) | Download Verified |
| 38 | Lecture 38: eCRM: Components and Strategies (Contd.) | Download Verified |
| 39 | Lecture 39: Contact Centres for CRM | Download Verified |
| 40 | Lecture 40: Contact Centres for CRM (Contd.) | Download Verified |
| 41 | Lecture 41: Global CRM | Download Verified |
| 42 | Lecture 42: Global CRM (Contd.) | Download Verified |
| Sl.No | Language | Book link |
|---|---|---|
| 1 | English | Not Available |
| 2 | Bengali | Not Available |
| 3 | Gujarati | Not Available |
| 4 | Hindi | Not Available |
| 5 | Kannada | Not Available |
| 6 | Malayalam | Not Available |
| 7 | Marathi | Not Available |
| 8 | Tamil | Not Available |
| 9 | Telugu | Not Available |