Module 2 : Process Quality Improvement

Lecture 10 : How ISO 9001 and other standards used in management practices influences process quality?

 

The three initial standards of the series are:

ISO 9000:2000-Quality Management Systems (QMS)-fundamentals and vocabulary   discusses the fundamental concepts related to the QMS and provides the terminology used in the other, two standards.

ISO 9001:2000-Quality Management Systems (QMS)-requirements is the standard used for registration by demonstrating conformity of the QMS to customers, regulatory, and the organization's own requirements. ISO 9001:2008 is further developed with the aim of establishing the requirements of quality management systems.The certification for ISO 9001 needs to be renewed by organization after a particular period as suggested by the certification body. Generally, this period is three years.

ISO 9004:2000-Quality Management Systems (QMS)-guidelines for performance improvement provides guidelines that an organization can use to establish a QMS focused on improving performance. ISO 9004:2009 was created as the latest revision to replace ISO9004:2008 and was released in November, 2009.

The standard has eight clauses: Scope, Normative References, Definitions, Quality Management Systems, Management Responsibility, Resource Management, Product and/or Service Realization, and Measurement, Analysis, and Improvement. The first three clauses are for information while the last five are requirements that an organization must meet.