Quality Standardization
ISO 9000 standards fix the standard for quality. ISO stands for International organization for standardization. This organization founded in Switzerland in 1947. Similar standards for Indian context are IS 14000 – 04.
ISO 9000 series of standard are quality assurance standard that assures client that the organization having obtained the certification works according to specified requirement.
It stands for system standardization and certification. Emphasis is given to defining and laying down the procedure, process etc in the form of documents.
ISO is important because it offers an internationally recognized systematic approach, coupled with institutionalization of the institutes, policies, procedures, record keeping, technologies and resources for managing quality work.
Basic principles
advocated
by ISO are -
- Focus on customer
- Provide leadership