Total Quality Management ( TQM )
Total quality management(TQM) is a system of continuously improving goods or services . The philosophy was promoted by W. Edwards Deming . A TQM approach is considered as essential to long term survival of the business , such as construction . In the TQM philosophy , everyone in the company should feel involved and committed for quality of products , from top to bottom of the organization . Total quality management provides principles , tools and techniques for cultural changes and continuous improvement . Quality assurance can be considered as part of Total Quality Management . Basically quality assurance is a system of approach which is related to attitudes and working environment of the company . Deming has suggested 14 points for total quality management which are –
- create constant commitment to the employee for aim and purpose of the company and improvement .
- Adopt new philosophy to avoid defects .
- Use statistical quality control and understand purpose of inspection .
- Practice of business should be based on statistical evidence rather than price tag alone .
- Improve constantly and forever production and services .
- Employee training .
- Teach and institute leadership .
- Encourage communication and productivity .
- Encourage teamwork, to work in group .
- Eliminate posters or slogans with specific improvement methods .