| Module Name | Download |
|---|---|
| noc18-mg07_Week_01_Assignment_01 | noc18-mg07_Week_01_Assignment_01 |
| noc18-mg07_Week_02_Assignment_01 | noc18-mg07_Week_02_Assignment_01 |
| noc18-mg07_Week_03_Assignment_01 | noc18-mg07_Week_03_Assignment_01 |
| noc18-mg07_Week_04_Assignment_01 | noc18-mg07_Week_04_Assignment_01 |
| noc18-mg07_Week_05_Assignment_01 | noc18-mg07_Week_05_Assignment_01 |
| noc18-mg07_Week_06_Assignment_01 | noc18-mg07_Week_06_Assignment_01 |
| noc18-mg07_Week_07_Assignment_01 | noc18-mg07_Week_07_Assignment_01 |
| noc18-mg07_Week_08_Assignment_01 | noc18-mg07_Week_08_Assignment_01 |
| Sl.No | Chapter Name | MP4 Download |
|---|---|---|
| 1 | What is Service? | Download |
| 2 | Evolving Service Markets | Download |
| 3 | The Service Customers | Download |
| 4 | Product Service Systems | Download |
| 5 | The Service Act | Download |
| 6 | Seamless Service | Download |
| 7 | Service Management Elements | Download |
| 8 | Core Vs. Supplementary Services | Download |
| 9 | Intangibility of Services | Download |
| 10 | Response to IHIP Challenges | Download |
| 11 | Process & Promotion | Download |
| 12 | Process Issues in Service | Download |
| 13 | Challenges of Services-1 | Download |
| 14 | Service Uniqueness -2 | Download |
| 15 | Consumer in the Services Flow-1 | Download |
| 16 | Service Consumer Behavior-2 | Download |
| 17 | Customer Co Creation of Services-1 | Download |
| 18 | Customer Co Creation of Services-2 | Download |
| 19 | Current Service Map to New Service Design | Download |
| 20 | Current Service Map to New Service Design. | Download |
| 21 | Case Study on Service Excellence - 1 | Download |
| 22 | Case Study on Service Excellence - 2 | Download |
| 23 | Services Excellence - Culture | Download |
| 24 | People in Services | Download |
| 25 | Position - Value Proposition - 1 | Download |
| 26 | Position - Value Proposition - 2 | Download |
| 27 | Branding Services - 1 | Download |
| 28 | Distributing Services | Download |
| 29 | Distributing Services. | Download |
| 30 | Network of Services | Download |
| 31 | Strategy for Service Businesses | Download |
| 32 | Strategy for Service Businesses. | Download |
| 33 | Strategy for Service Businesses.. | Download |
| 34 | Pricing - Basic Concepts | Download |
| 35 | Service Pricing | Download |
| 36 | Service Pricing. | Download |
| 37 | Service Quality I | Download |
| 38 | Service Quality II | Download |
| 39 | Service Quality III | Download |
| 40 | Service Complaints and Recovery Strategies | Download |
| 41 | Loyalty - Relationship I | Download |
| 42 | Loyalty - Relationship II | Download |
| 43 | Strategy Canvas - Service Portfolio Analysis | Download |
| 44 | Loyalty - Relationship | Download |
| 45 | Managing Partner Relationships | Download |
| 46 | Global Service Ecosystem - Contemporary Issues | Download |
| 47 | Service Ecosystem - Service Innovation | Download |
| 48 | Services as Systems: A Holistic Approach | Download |
| Sl.No | Chapter Name | English |
|---|---|---|
| 1 | What is Service? | Download Verified |
| 2 | Evolving Service Markets | Download Verified |
| 3 | The Service Customers | Download Verified |
| 4 | Product Service Systems | Download Verified |
| 5 | The Service Act | Download Verified |
| 6 | Seamless Service | Download Verified |
| 7 | Service Management Elements | Download Verified |
| 8 | Core Vs. Supplementary Services | Download Verified |
| 9 | Intangibility of Services | Download Verified |
| 10 | Response to IHIP Challenges | Download Verified |
| 11 | Process & Promotion | Download Verified |
| 12 | Process Issues in Service | Download Verified |
| 13 | Challenges of Services-1 | Download Verified |
| 14 | Service Uniqueness -2 | Download Verified |
| 15 | Consumer in the Services Flow-1 | Download Verified |
| 16 | Service Consumer Behavior-2 | Download Verified |
| 17 | Customer Co Creation of Services-1 | Download Verified |
| 18 | Customer Co Creation of Services-2 | Download Verified |
| 19 | Current Service Map to New Service Design | Download Verified |
| 20 | Current Service Map to New Service Design. | Download Verified |
| 21 | Case Study on Service Excellence - 1 | Download Verified |
| 22 | Case Study on Service Excellence - 2 | Download Verified |
| 23 | Services Excellence - Culture | Download Verified |
| 24 | People in Services | Download Verified |
| 25 | Position - Value Proposition - 1 | Download Verified |
| 26 | Position - Value Proposition - 2 | Download Verified |
| 27 | Branding Services - 1 | Download Verified |
| 28 | Distributing Services | Download Verified |
| 29 | Distributing Services. | Download Verified |
| 30 | Network of Services | Download Verified |
| 31 | Strategy for Service Businesses | Download Verified |
| 32 | Strategy for Service Businesses. | Download Verified |
| 33 | Strategy for Service Businesses.. | Download Verified |
| 34 | Pricing - Basic Concepts | Download Verified |
| 35 | Service Pricing | Download Verified |
| 36 | Service Pricing. | Download Verified |
| 37 | Service Quality I | Download Verified |
| 38 | Service Quality II | Download Verified |
| 39 | Service Quality III | Download Verified |
| 40 | Service Complaints and Recovery Strategies | Download Verified |
| 41 | Loyalty - Relationship I | Download Verified |
| 42 | Loyalty - Relationship II | Download Verified |
| 43 | Strategy Canvas - Service Portfolio Analysis | Download Verified |
| 44 | Loyalty - Relationship | Download Verified |
| 45 | Managing Partner Relationships | Download Verified |
| 46 | Global Service Ecosystem - Contemporary Issues | Download Verified |
| 47 | Service Ecosystem - Service Innovation | Download Verified |
| 48 | Services as Systems: A Holistic Approach | Download Verified |
| Sl.No | Chapter Name | Bengali |
|---|---|---|
| 1 | What is Service? | Download |
| 2 | Evolving Service Markets | Download |
| 3 | The Service Customers | Download |
| 4 | Product Service Systems | Download |
| 5 | The Service Act | Download |
| 6 | Seamless Service | Download |
| 7 | Service Management Elements | Download |
| 8 | Core Vs. Supplementary Services | Download |
| 9 | Intangibility of Services | Download |
| 10 | Response to IHIP Challenges | Download |
| 11 | Process & Promotion | Download |
| 12 | Process Issues in Service | Download |
| 13 | Challenges of Services-1 | Download |
| 14 | Service Uniqueness -2 | Download |
| 15 | Consumer in the Services Flow-1 | Download |
| 16 | Service Consumer Behavior-2 | Download |
| 17 | Customer Co Creation of Services-1 | Download |
| 18 | Customer Co Creation of Services-2 | Download |
| 19 | Current Service Map to New Service Design | Download |
| 20 | Current Service Map to New Service Design. | Download |
| 21 | Case Study on Service Excellence - 1 | Download |
| 22 | Case Study on Service Excellence - 2 | Download |
| 23 | Services Excellence - Culture | Download |
| 24 | People in Services | Download |
| 25 | Position - Value Proposition - 1 | Download |
| 26 | Position - Value Proposition - 2 | Download |
| 27 | Branding Services - 1 | Download |
| 28 | Distributing Services | Download |
| 29 | Distributing Services. | Download |
| 30 | Network of Services | Download |
| 31 | Strategy for Service Businesses | Download |
| 32 | Strategy for Service Businesses. | Download |
| 33 | Strategy for Service Businesses.. | Download |
| 34 | Pricing - Basic Concepts | Download |
| 35 | Service Pricing | Download |
| 36 | Service Pricing. | Download |
| 37 | Service Quality I | Download |
| 38 | Service Quality II | Download |
| 39 | Service Quality III | Download |
| 40 | Service Complaints and Recovery Strategies | Download |
| 41 | Loyalty - Relationship I | Download |
| 42 | Loyalty - Relationship II | Download |
| 43 | Strategy Canvas - Service Portfolio Analysis | Download |
| 44 | Loyalty - Relationship | Download |
| 45 | Managing Partner Relationships | Download |
| 46 | Global Service Ecosystem - Contemporary Issues | Download |
| 47 | Service Ecosystem - Service Innovation | Download |
| 48 | Services as Systems: A Holistic Approach | Download |
| Sl.No | Chapter Name | Gujarati |
|---|---|---|
| 1 | What is Service? | Download |
| 2 | Evolving Service Markets | Download |
| 3 | The Service Customers | Download |
| 4 | Product Service Systems | Download |
| 5 | The Service Act | Download |
| 6 | Seamless Service | Download |
| 7 | Service Management Elements | Download |
| 8 | Core Vs. Supplementary Services | Download |
| 9 | Intangibility of Services | Download |
| 10 | Response to IHIP Challenges | Download |
| 11 | Process & Promotion | Download |
| 12 | Process Issues in Service | Download |
| 13 | Challenges of Services-1 | Download |
| 14 | Service Uniqueness -2 | Download |
| 15 | Consumer in the Services Flow-1 | Download |
| 16 | Service Consumer Behavior-2 | Download |
| 17 | Customer Co Creation of Services-1 | Download |
| 18 | Customer Co Creation of Services-2 | Download |
| 19 | Current Service Map to New Service Design | Download |
| 20 | Current Service Map to New Service Design. | Download |
| 21 | Case Study on Service Excellence - 1 | Download |
| 22 | Case Study on Service Excellence - 2 | Download |
| 23 | Services Excellence - Culture | Download |
| 24 | People in Services | Download |
| 25 | Position - Value Proposition - 1 | Download |
| 26 | Position - Value Proposition - 2 | Download |
| 27 | Branding Services - 1 | Download |
| 28 | Distributing Services | Download |
| 29 | Distributing Services. | Download |
| 30 | Network of Services | Download |
| 31 | Strategy for Service Businesses | Download |
| 32 | Strategy for Service Businesses. | Download |
| 33 | Strategy for Service Businesses.. | Download |
| 34 | Pricing - Basic Concepts | Download |
| 35 | Service Pricing | Download |
| 36 | Service Pricing. | Download |
| 37 | Service Quality I | Download |
| 38 | Service Quality II | Download |
| 39 | Service Quality III | Download |
| 40 | Service Complaints and Recovery Strategies | Download |
| 41 | Loyalty - Relationship I | Download |
| 42 | Loyalty - Relationship II | Download |
| 43 | Strategy Canvas - Service Portfolio Analysis | Download |
| 44 | Loyalty - Relationship | Download |
| 45 | Managing Partner Relationships | Download |
| 46 | Global Service Ecosystem - Contemporary Issues | Download |
| 47 | Service Ecosystem - Service Innovation | Download |
| 48 | Services as Systems: A Holistic Approach | Download |
| Sl.No | Chapter Name | Hindi |
|---|---|---|
| 1 | What is Service? | Download |
| 2 | Evolving Service Markets | Download |
| 3 | The Service Customers | Download |
| 4 | Product Service Systems | Download |
| 5 | The Service Act | Download |
| 6 | Seamless Service | Download |
| 7 | Service Management Elements | Download |
| 8 | Core Vs. Supplementary Services | Download |
| 9 | Intangibility of Services | Download |
| 10 | Response to IHIP Challenges | Download |
| 11 | Process & Promotion | Download |
| 12 | Process Issues in Service | Download |
| 13 | Challenges of Services-1 | Download |
| 14 | Service Uniqueness -2 | Download |
| 15 | Consumer in the Services Flow-1 | Download |
| 16 | Service Consumer Behavior-2 | Download |
| 17 | Customer Co Creation of Services-1 | Download |
| 18 | Customer Co Creation of Services-2 | Download |
| 19 | Current Service Map to New Service Design | Download |
| 20 | Current Service Map to New Service Design. | Download |
| 21 | Case Study on Service Excellence - 1 | Download |
| 22 | Case Study on Service Excellence - 2 | Download |
| 23 | Services Excellence - Culture | Download |
| 24 | People in Services | Download |
| 25 | Position - Value Proposition - 1 | Download |
| 26 | Position - Value Proposition - 2 | Download |
| 27 | Branding Services - 1 | Download |
| 28 | Distributing Services | Download |
| 29 | Distributing Services. | Download |
| 30 | Network of Services | Download |
| 31 | Strategy for Service Businesses | Download |
| 32 | Strategy for Service Businesses. | Download |
| 33 | Strategy for Service Businesses.. | Download |
| 34 | Pricing - Basic Concepts | Download |
| 35 | Service Pricing | Download |
| 36 | Service Pricing. | Download |
| 37 | Service Quality I | Download |
| 38 | Service Quality II | Download |
| 39 | Service Quality III | Download |
| 40 | Service Complaints and Recovery Strategies | Download |
| 41 | Loyalty - Relationship I | Download |
| 42 | Loyalty - Relationship II | Download |
| 43 | Strategy Canvas - Service Portfolio Analysis | Download |
| 44 | Loyalty - Relationship | Download |
| 45 | Managing Partner Relationships | Download |
| 46 | Global Service Ecosystem - Contemporary Issues | Download |
| 47 | Service Ecosystem - Service Innovation | Download |
| 48 | Services as Systems: A Holistic Approach | Download |
| Sl.No | Chapter Name | Kannada |
|---|---|---|
| 1 | What is Service? | Download |
| 2 | Evolving Service Markets | Download |
| 3 | The Service Customers | Download |
| 4 | Product Service Systems | Download |
| 5 | The Service Act | Download |
| 6 | Seamless Service | Download |
| 7 | Service Management Elements | Download |
| 8 | Core Vs. Supplementary Services | Download |
| 9 | Intangibility of Services | Download |
| 10 | Response to IHIP Challenges | Download |
| 11 | Process & Promotion | Download |
| 12 | Process Issues in Service | Download |
| 13 | Challenges of Services-1 | Download |
| 14 | Service Uniqueness -2 | Download |
| 15 | Consumer in the Services Flow-1 | Download |
| 16 | Service Consumer Behavior-2 | Download |
| 17 | Customer Co Creation of Services-1 | Download |
| 18 | Customer Co Creation of Services-2 | Download |
| 19 | Current Service Map to New Service Design | Download |
| 20 | Current Service Map to New Service Design. | Download |
| 21 | Case Study on Service Excellence - 1 | Download |
| 22 | Case Study on Service Excellence - 2 | Download |
| 23 | Services Excellence - Culture | Download |
| 24 | People in Services | Download |
| 25 | Position - Value Proposition - 1 | Download |
| 26 | Position - Value Proposition - 2 | Download |
| 27 | Branding Services - 1 | Download |
| 28 | Distributing Services | Download |
| 29 | Distributing Services. | Download |
| 30 | Network of Services | Download |
| 31 | Strategy for Service Businesses | Download |
| 32 | Strategy for Service Businesses. | Download |
| 33 | Strategy for Service Businesses.. | Download |
| 34 | Pricing - Basic Concepts | Download |
| 35 | Service Pricing | Download |
| 36 | Service Pricing. | Download |
| 37 | Service Quality I | Download |
| 38 | Service Quality II | Download |
| 39 | Service Quality III | Download |
| 40 | Service Complaints and Recovery Strategies | Download |
| 41 | Loyalty - Relationship I | Download |
| 42 | Loyalty - Relationship II | Download |
| 43 | Strategy Canvas - Service Portfolio Analysis | Download |
| 44 | Loyalty - Relationship | Download |
| 45 | Managing Partner Relationships | Download |
| 46 | Global Service Ecosystem - Contemporary Issues | Download |
| 47 | Service Ecosystem - Service Innovation | Download |
| 48 | Services as Systems: A Holistic Approach | Download |
| Sl.No | Chapter Name | Tamil |
|---|---|---|
| 1 | What is Service? | Download |
| 2 | Evolving Service Markets | Download |
| 3 | The Service Customers | Download |
| 4 | Product Service Systems | Download |
| 5 | The Service Act | Download |
| 6 | Seamless Service | Download |
| 7 | Service Management Elements | Download |
| 8 | Core Vs. Supplementary Services | Download |
| 9 | Intangibility of Services | Download |
| 10 | Response to IHIP Challenges | Download |
| 11 | Process & Promotion | Download |
| 12 | Process Issues in Service | Download |
| 13 | Challenges of Services-1 | Download |
| 14 | Service Uniqueness -2 | Download |
| 15 | Consumer in the Services Flow-1 | Download |
| 16 | Service Consumer Behavior-2 | Download |
| 17 | Customer Co Creation of Services-1 | Download |
| 18 | Customer Co Creation of Services-2 | Download |
| 19 | Current Service Map to New Service Design | Download |
| 20 | Current Service Map to New Service Design. | Download |
| 21 | Case Study on Service Excellence - 1 | Download |
| 22 | Case Study on Service Excellence - 2 | Download |
| 23 | Services Excellence - Culture | Download |
| 24 | People in Services | Download |
| 25 | Position - Value Proposition - 1 | Download |
| 26 | Position - Value Proposition - 2 | Download |
| 27 | Branding Services - 1 | Download |
| 28 | Distributing Services | Download |
| 29 | Distributing Services. | Download |
| 30 | Network of Services | Download |
| 31 | Strategy for Service Businesses | Download |
| 32 | Strategy for Service Businesses. | Download |
| 33 | Strategy for Service Businesses.. | Download |
| 34 | Pricing - Basic Concepts | Download |
| 35 | Service Pricing | Download |
| 36 | Service Pricing. | Download |
| 37 | Service Quality I | Download |
| 38 | Service Quality II | Download |
| 39 | Service Quality III | Download |
| 40 | Service Complaints and Recovery Strategies | Download |
| 41 | Loyalty - Relationship I | Download |
| 42 | Loyalty - Relationship II | Download |
| 43 | Strategy Canvas - Service Portfolio Analysis | Download |
| 44 | Loyalty - Relationship | Download |
| 45 | Managing Partner Relationships | Download |
| 46 | Global Service Ecosystem - Contemporary Issues | Download |
| 47 | Service Ecosystem - Service Innovation | Download |
| 48 | Services as Systems: A Holistic Approach | Download |
| Sl.No | Chapter Name | Telugu |
|---|---|---|
| 1 | What is Service? | Download |
| 2 | Evolving Service Markets | Download |
| 3 | The Service Customers | Download |
| 4 | Product Service Systems | Download |
| 5 | The Service Act | Download |
| 6 | Seamless Service | Download |
| 7 | Service Management Elements | Download |
| 8 | Core Vs. Supplementary Services | Download |
| 9 | Intangibility of Services | Download |
| 10 | Response to IHIP Challenges | Download |
| 11 | Process & Promotion | Download |
| 12 | Process Issues in Service | Download |
| 13 | Challenges of Services-1 | Download |
| 14 | Service Uniqueness -2 | Download |
| 15 | Consumer in the Services Flow-1 | Download |
| 16 | Service Consumer Behavior-2 | Download |
| 17 | Customer Co Creation of Services-1 | Download |
| 18 | Customer Co Creation of Services-2 | Download |
| 19 | Current Service Map to New Service Design | Download |
| 20 | Current Service Map to New Service Design. | Download |
| 21 | Case Study on Service Excellence - 1 | Download |
| 22 | Case Study on Service Excellence - 2 | Download |
| 23 | Services Excellence - Culture | Download |
| 24 | People in Services | Download |
| 25 | Position - Value Proposition - 1 | Download |
| 26 | Position - Value Proposition - 2 | Download |
| 27 | Branding Services - 1 | Download |
| 28 | Distributing Services | Download |
| 29 | Distributing Services. | Download |
| 30 | Network of Services | Download |
| 31 | Strategy for Service Businesses | Download |
| 32 | Strategy for Service Businesses. | Download |
| 33 | Strategy for Service Businesses.. | Download |
| 34 | Pricing - Basic Concepts | Download |
| 35 | Service Pricing | Download |
| 36 | Service Pricing. | Download |
| 37 | Service Quality I | Download |
| 38 | Service Quality II | Download |
| 39 | Service Quality III | Download |
| 40 | Service Complaints and Recovery Strategies | Download |
| 41 | Loyalty - Relationship I | Download |
| 42 | Loyalty - Relationship II | Download |
| 43 | Strategy Canvas - Service Portfolio Analysis | Download |
| 44 | Loyalty - Relationship | Download |
| 45 | Managing Partner Relationships | Download |
| 46 | Global Service Ecosystem - Contemporary Issues | Download |
| 47 | Service Ecosystem - Service Innovation | Download |
| 48 | Services as Systems: A Holistic Approach | Download |